Faq

What happens if I don't get the inserts I was supposed to according to the insert ratio?

While we make every effort to ensure the ratio mix of finding an insert card is the same as those stated, it is impossible to guarantee insert cards to the box level. Odds of insertion are reflective of the entire press run and do not guarantee number of insert cards per pack, box or case.

What is your replacement policy for factory damaged cards?

Select will replace any current season factory damaged cards. The number of cards are limited to 25 cards per submission. To receive replacement send your damaged cards along with a letter of explanation to.

Select Australia Pty Ltd
P.O. Box 82
Terrey Hills
NSW 2084

Select Australia is not responsible for any lost or misdirected cards, if cards are considered of value you may consider sending by registered post.

Will Select Australia honour previous years redemption cards?

We will make every endeavour to honour redemption cards from previous years as long as we have it in inventory. Please telephone or email to enquire.

Can I purchase individual cards from Select?

We do not sell individual cards to collectors. You may obtain individual cards through various dealers listed on this website or from card fairs.

How do I contact Mailguard Services?

Telephone 02 9486 3286

What is the correct procedure to redeem a card?

Basically, follow the instructions on the reverse of the card.

Send your redemption in a registered envelope and enclose a return registered envelope.

SELECT AUSTRALIA
PO BOX 82
TERREY HILLS NSW 2084

If you have more than one card, 2 is ok to send, but please, no more than 2. Do not mix codes, or years. Remember, you send 2 cards, you get back 4, so make sure the return envelope is of adequate size. You can purchase pre paid Registered Post envelopes, but if you are sending in a padded bag for example, for Predictor Cards, then the return postage of around $4 should cover it.

Which cards can no longer be redeemed?

The following cards are not able to be redeemed:
Any signatures from 2002 SPX
Glenn Archer - 1997
1999 Premiership Predictor
2001 Premiership Predictor
2001 Craig Bradley Captain Signature
2002 Silver & Gold Predictor

What is Select's policy on returns and exchanges?

We understand that occasionally you may have to return a product to us for a variety of reasons and to make it easier we have a simple return and exchange policy. If the product you receive is damaged, return it to us within 7 days and we will promptly refund your money or exchange it for a new product. For a full refund or exchange, the item must be returned in its original condition. Product where boxes or packets have been opened, damaged or searched will no longer be in original condition and we cannot accept or process your return.

Where do I send returns?

Please send a note detailing the reasons you believe the product is damaged including all name, address, email address and telephone number with your package and ship your return package to:

Select Australia Pty Ltd,
Unit 8, 53 Myoora Road, Terrey Hills, NSW, 2084 
email: info@selectaustralia.com.au 
Customer Service: +61 2 9486 3286

Please note we cannot be responsible for packages lost en route to our company.

Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. Please note we do not refund cost of shipping as this is a third party service unless the product has a manufacturer's fault and or if we send you the wrong item in error, we will of course pay the shipping costs. 

What if I want to return an item, but no longer have my invoice?

We cannot accept returns without an invoice or copy of an invoice.

What if I receive the wrong item?

Please contact a customer service representative at info@selectaustralia.com.au so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us.

If I receive a defective item, what is the return procedure?

Every item that we sell meets our strict quality and performance standards. Due to the special materials in our products many of the items require special care. It's our experience that any defects in Select products will be immediately evident.  For this reason we require that you return any defective item within 7 days after the date of purchase for an exchange or full refund.

Our goal is to honestly evaluate every return and make a reasonable decision on every claim. 

How long will it take for my Return/Exchange to be processed?

Returns are usually processed within 1-5 business days after they arrive at our location.

I have another question not answered here

Then please contact us at info@selectaustralia.com.au with your question and we will get back to you. We will contact you within 48 hours.

Twitter

"2015 @AFL Collector Cards available from today! http://t.co/0RCWN39y2k"

by selectaustralia 19 hours ago

"@gjs1980 Hi Geoff, 2015 cards out today! Unfortunately the app is only available on iOS for the time being."

by selectaustralia 19 hours ago